Refund Policy

This Refund Policy applies to digital services and payment-related services provided by HARTHMOUNI. Because our services may involve reserved time, custom work, and digital deliverables, refund eligibility depends on the service, the agreed engagement, and the stage of completion.

1. Before work starts If you cancel before work has started and before a third-party cost has been incurred, we will review a refund of the unused amount, subject to the applicable agreement and any clearly disclosed non-refundable fee.

2. After work starts For work already performed, time reserved, milestones approved, or costs paid to third parties, the corresponding amount may be non-refundable. If a project is cancelled, we will provide a reasonable calculation of completed work and eligible unused balance.

3. Defective or undelivered service If we fail to deliver an agreed service for reasons within our control, please notify us promptly. We will first attempt to correct the issue or complete the missing deliverable. Where correction is not reasonably possible, we may offer a partial or full refund for the affected undelivered portion, subject to the agreement and applicable law.

4. Payment reversals and requests Duplicate charges, unauthorized transactions, and processing errors should be reported as soon as possible at info@harith.money with the transaction reference, date, amount, and contact details. We may request supporting information to verify the request. Approved refunds are normally sent through the original payment method and timing may depend on the payment provider or bank.

5. Exclusions A refund may not be available for delays or failure caused by inaccurate client information, late approvals, client-requested changes, misuse, third-party outages, or work delivered in accordance with the approved scope. This policy does not limit any non-waivable consumer rights under applicable law.

To request a review, contact info@harith.money or 01222263239. Please include your name, service or order details, payment reference, and the reason for your request.